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Frequently Asked Questions

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Q. How does the job readiness test differ from a career test?

A career test provides guidance on choosing a career, whereas the Job Readiness Assessment provides guidance on how to get hired in whatever you choose.

Q. Do you have a version in Spanish?

Yes, but it has not been released yet. Click here to add your name to a notification list.

Q. What if I don’t have time to finish the assessment, do I have to start over?

You have the ability to choose "Save My Test." You can then go back to finish your test by going to "My Account" and choosing "Continue." The unanswered questions will be displayed before you start, and you may work toward completing the exam.

Q. How do I get my results?

At the end of the test, Choose "Score My Test." Unanswered questions will be displayed to allow you to go back and finish. After reviewing the score analysis and test results for strengths and weaknesses, scroll to the bottom of the page and choose "View Answers." The correct answer will be shaded, and your answer will be flagged as correct or incorrect.

Q. Can I print out my results?

Yes. You are able to print out your results by choosing "File" on your toolbar and then selecting "Print".

Q. Which forms of payment are accepted online?

Visa, MC, AmEx, Discover and PayPal

Q. Will I have to pay sales tax?


Q. How do I sign in?

From the homepage, you can click on the Sign-In link. Follow the directions to fill out the forms presented to complete the process. Once you have signed in to, the top of any page on the site will provide a Sign-out link. Simply click this link to sign out of the site. Your screen will return to the homepage with the message, “You have been logged out.”

Q. What if I have forgotten my username or password?

Because of security issues, if you lose your username, we require that you contact a member service representative. Once they confirm your identity, they can look up your username and reset your password. When you log back in using the reset password, we ask that you go to My Account and change your password to something you will remember.

If you know your username but have simply forgotten your password, you can use our Forgot Your Password page to request that we send a temporary password via email. When you log back in using the reset password, we ask that you go to My Account and change your password to something you will remember.

Q. How do I change my password?

All of your membership information is stored in the My Account section. To review or change your membership information or password, click My Account.

Q. Is my personal information safe online?

Any personal information you share is securely managed and protected. For more information, please review our Privacy Policy. Netscape Navigator 4.7X, Microsoft Internet Explorer 5.0, and America Online version 5.0 (or later versions of all browsers) allow you to submit your personal information in a secure, encrypted form.

Q. Are there any special browser requirements?

No. Please note: "Cookies" must be enabled to register online. WebTV cannot be used for online registration.

Q. Why doesn't my user name and/or password work when I try to log in?

If you are having problems logging in, please verify that you are using the correct username and password. Also, check to see if your CAPS lock is not on, the login information is case sensitive.

Q. What happens if I don't log off after using JobLingo?

Your Account Profile will automatically log you off when it has been inactive for 30 minutes. It is important to log off when leaving your computer unattended. This is especially true if you are using a public computer in a library, school or an internet café.

Q. How long does My Profile remain active?

      - Individual Accounts are active for 30 days

      - Business Accounts are licensed for 1 year